Common Tech Support Scams and How to Avoid Them
Tech support scams are becoming more common — especially targeting older adults. These scams are designed to create fear and trick you into giving access to your computer, personal information, or money.
The good news is that once you know what to look for, they’re much easier to avoid.
🚨 What Is a Tech Support Scam?
A tech support scam happens when someone pretends to be from a trusted company and tells you there’s a problem with your device.
They may claim:
Your computer has a virus
Your account has been hacked
Your personal information is at risk
👉 Their goal is to get you to act quickly without thinking.
📞 Common Types of Tech Support Scams
1. Unexpected Phone Calls
You may receive a call from someone claiming to be from:
“Microsoft”
“Apple”
“Your internet provider”
They might say:
“We detected a virus on your computer”
“We need to fix your device immediately”
👉 Real companies do NOT call you out of the blue like this.
2. Pop-Up Warnings on Your Screen
You might see a message like:
“Your computer is infected!”
“Call this number immediately!”
These pop-ups often:
Make loud noises
Try to scare you
Prevent you from closing your browser
👉 These are fake and designed to panic you.
3. Fake Emails or Messages
Scammers may send emails that look official, asking you to:
Click a link
Download a file
Call a support number
👉 These messages often look convincing but are not real.
4. Requests for Remote Access
A scammer may ask you to:
Download software
Give them access to your computer
Once they have access, they can:
Steal personal information
Install harmful software
Lock your device
👉 Never allow someone you don’t trust to access your device.
How to Avoid Tech Support Scams
✔ Never Trust Unexpected Contact
If someone calls or messages you first — be cautious.
✔ Don’t Click Unknown Links
Avoid clicking links in emails or pop-ups you didn’t expect.
✔ Never Share Personal Information
Do not give out:
Passwords
Banking information
Social Security numbers
✔ Don’t Download Unknown Software
Only install apps from trusted sources you recognize.
✔ Take Your Time
Scammers rely on urgency.
👉 If something feels rushed or scary, pause and think.
What to Do If You Think You’ve Been Targeted
Hang up the phone immediately
Close any suspicious pop-ups
Disconnect from the internet if needed
Run a security scan if available
Change important passwords
Stay Safe and In Control
Remember — real companies will never pressure you, scare you, or ask for sensitive information out of the blue.
With a little awareness, you can avoid these scams and stay safe online.
Need Help Figuring It Out?
Golden Years Helper can walk you through suspicious messages, pop-ups, or phone calls step by step — with clear instructions and helpful visuals, all at your own pace.
Just ask, and we’ll guide you through it.
